cassino plus Privacy Policy – How We Collect, Use, and Protect Your Information
Last updated: June 2025. This policy applies to all users of the cassino plus platform in the Philippines.
1. What Information Do We Collect?
When you create an account on cassino plus or use our services, we may collect the following types of information:
- Account information: Full name, date of birth, email address, mobile number, and username provided during registration.
- Identity verification data: Government-issued ID details when required for age or identity verification, as mandated by applicable regulations.
- Payment information: Transaction records associated with Philippine Peso (PHP) deposits and withdrawals, including e-wallet references such as GCash or Maya account indicators. We do not store full payment credentials on our servers.
- Device and browser data: IP address, browser type, operating system, screen resolution, and device identifiers collected when you access the platform.
- Usage data: Pages visited, games played, session duration, betting activity, and interaction patterns within the platform.
- Communications: Messages sent to our support team and any feedback you submit voluntarily.
2. Why Do We Use Your Information?
cassino plus uses the data we collect for the following purposes:
- To create and manage your player account and verify your identity and age (18+).
- To process deposits, withdrawals, and transaction records in Philippine Peso through supported payment channels.
- To provide access to platform features including slot games, live casino, and sportsbook betting.
- To detect and prevent fraud, unauthorized account access, and other security threats.
- To comply with legal and regulatory obligations applicable in the Philippines.
- To send you service-related communications such as account notifications, security alerts, and updates to our policies.
- To improve the platform based on aggregated usage patterns and to troubleshoot technical issues.
- To administer promotions and bonuses in accordance with the terms published on our Promotion page.
We do not use your personal data to make automated decisions that significantly affect you without human review.
3. Cookies and Tracking Technologies
cassino plus uses cookies and similar tracking technologies to operate the platform efficiently and to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account.
- Functional cookies: Remember your preferences such as language settings and display options.
- Analytics cookies: Help us understand how users navigate the platform so we can improve page layouts and feature performance. Data collected through analytics is aggregated and does not identify individual users.
You can adjust your browser settings to block or delete cookies at any time. Note that disabling essential cookies may prevent some platform features from working correctly. We do not use cookies to serve third-party advertising.
4. Data Storage, Security, and Third-Party Sharing
How We Store and Secure Your Data
Your personal data is stored on secure servers protected by industry-standard safeguards including encryption, access controls, and monitoring. We retain your data for as long as your account is active and for the period required to fulfill legal and regulatory obligations after account closure.
cassino plus does not sell your personal information to any third party under any circumstances.
When We May Share Data
We may share limited data with trusted third parties only in the following circumstances:
- Payment processors: To facilitate PHP transactions through GCash, Maya, QR Ph, and partner banking services. These providers process data under their own privacy policies and security standards.
- Identity verification services: When required to confirm age or identity for compliance purposes.
- Legal and regulatory bodies: When we are legally required to disclose information by a court order, government authority, or applicable Philippine law.
- Service providers: Technical partners who assist in platform operations under strict confidentiality agreements, with no permission to use your data for their own purposes.
5. Your Rights as a User
As a player on cassino plus, you have the following rights regarding your personal data:
- Access: You may request a summary of the personal data we hold about you.
- Correction: You may request correction of inaccurate or incomplete information in your account profile.
- Deletion: You may request deletion of your personal data, subject to our legal retention obligations. Note that some data must be retained for a defined period after account closure under applicable regulations.
- Restriction: You may request that we limit how we process your data in certain circumstances.
- Withdrawal of consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and may request identity verification before fulfilling any request.
6. Protection of Minors and Policy Updates
Minor Protection
cassino plus is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that an account has been registered by a minor, we will close the account immediately and delete associated data in accordance with applicable regulations. Parents or guardians who believe a minor has registered should contact us without delay at [email protected].
Updates to This Policy
cassino plus may revise this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. When we make material changes, the "last updated" date at the top of this page will be revised. We encourage you to review this policy periodically. Continued use of the platform after a policy update constitutes your acknowledgment of the revised terms.
How to Contact Us
For any privacy-related questions, data requests, or concerns, you may reach the cassino plus support team at [email protected]. You can also find answers to common questions in our FAQ section. We are committed to responding to all privacy inquiries promptly and professionally.
Have Questions About Your Data?
If you have questions about how cassino plus handles your information, the FAQ covers the most common queries. You can also contact our support team directly. Ready to get started on the platform?